CIPFA has created this privacy statement in order to demonstrate our firm commitment to privacy.

Privacy Statement

The following discloses our information gathering and dissemination practices for the CIPFA Group and

Information we collect about you

We collect information about you when you:

  • visit the Website, and other sites accessible from the Website.
  • register with and buy products or services on the Website.
  • take part in promotions, competitions, customer surveys and questionnaires.
  • contact us eg in writing, call customer services.

We may supplement the information we collect about you with information we receive from other sources. This allows us to assess the accuracy of the information we hold about you in order to send you relevant information about our products and services.

Using your information

Collecting your personal information helps CIPFA to better understand what you need from us. We use your information to:

  • manage and improve our Website.
  • personalise our services to you.
  • administer and operate your MY CIPFA account.
  • process your orders for products and services.
  • tell you about important changes to the Website, your account and our products and services.
  • understand your behaviour to develop and improve our products and services.
  • manage promotions, competitions, customer surveys and marketing research questionnaires.
  • check and verify your identity, and prevent or detect crime.

We may also  share your personal information across the CIPFA Group so they can provide you with relevant products and services.

Your personal information is safe with us and will never be released to companies outside the CIPFA Group for their marketing purposes without your express consent.

We may use and share anonymised information outside the CIPFA Group but  this will never include your personal information.

Our Online Shop

Our online shop uses a secure server. Any information associated with your account is strictly between you and CIPFA. We do not share your information with other companies except where you give us explicit permission to do so. We are certified by World Pay as a valid internet business. Your credit card number is encrypted before it is sent across the internet. We do not store your encrypted credit card information. This is why you will need to enter your card number every time you make an online purchase with us.


My CIPFA enables users to opt in and out of electronic mailings,. All mailings sent via email will contain a direct link, where you can choose to opt out of all future electronic communications from CIPFA.

If you have not registered on the site you can do so at

Hard copy mailing

To opt out of receiving hard copy mailing please send us your request in writing to:

The Database Marketing Manager
3 Robert St

Or email the information to: stating your preference for HARD COPY mailings.

Data Protection

CIPFA only collects personal information about you (for example your name, address, telephone number, email address) when you specifically provide us with such information on a voluntary basis, for example when purchasing or enquiring about events or publications online. Any personal information we collect via our web site will never be released or sold to any companies or individuals outside of CIPFA without your express permission or where required to do so by law.

We will not share your personal information for marketing or any other purposes without your express consent unless where required  to do so by law. If you have registered your interest with and/or any of our associated companies, and thereby given your consent, you may be contacted with relevant promotions, offers or information that you have expressed an interest in or that might be of interest to you.

All electronic mailings sent out by CIPFA provide direct links to  a preference page where  you can opt out of ALL electronic mailings. Our online surveys ask visitors for contact information (like their email address). We use contact data from our surveys to send the user information about our company.

Users may opt out of receiving  electronic mailings by managing their mailing preferences via My CIPFA

We run competitions on our site in which we ask visitors for contact information (like their email address). We use contact data from our competitions to send users information about our company.


A full explanation of our cookie policy can be found here.

Contacting the Web Site

If you have any questions about this privacy statement, the practices of this site, or your dealings with this website, you can contact:

Anna Atkinson
Head of New Media
3 Robert Street