Benchmarking clubs 2017 brochure

Council Tax Benchmarking Club

The council tax benchmarking club collects processing costs (both central and contact centres) and workload volumes. This enables informed comparisons to be made of the average collection cost per banded dwelling and dwellings per FTE.

Why benchmark?

Benchmarking is a vital tool that helps drive improvements and deliver value for money. By measuring your back office functions and comparing performance to similar organisations, you can identify where changes are needed and improve efficiency.

Data is collected in the following areas:

  • collection rates
  • rebates and discounts
  • inspections
  • reviews
  • billing
  • methods of payment
  • recovery and enforcement
  • customer contact

Members can also compare their in-year collection rates in October.

Benefits

Join and you'll benefit from:

  • clearly defined and well-presented questionnaires
  • helpline and e-mail service
  • detailed comparative reports
  • club database, interactive report, collated text questions
  • access to review meetings.

Access this service now

Complete the 2017 membership form


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