Benchmarking is a vital tool that helps drive improvements and deliver value for money. By measuring your back office functions and comparing performance to similar organisations, you can identify where changes are needed and improve efficiency.
Data is collected in the following areas:
- collection rates
- rebates and discounts
- methods of payment
- recovery and enforcement
- customer contact
Members can also compare their in-year collection rates in October.
Join and you'll benefit from:
- clearly defined and well-presented questionnaires
- helpline and e-mail service
- detailed comparative reports
- club database, interactive report, collated text questions
- access to review meetings.