This benchmarking club aims to collect processing costs (both central and contact centres) and claims volumes.
Direct costs are further analysed by function. This enables informed comparisons to be made of the processing cost per weighted caseload (weighted in line with the DWP subsidy formula) and caseload per FTE.
Data is collected in the following areas:
Join and you'll benefit from:
Complete the 2017 membership form
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Full club access - National reports - Exec summaries - Improved reporting, visualisations and review meetings - On-line access to outputs - Qualitative reports - Streamlined questionnaires
Full features list
CIPFA Benchmarking team
T: 020 7543 5600