Benefits administration

This benchmarking club aims to collect processing costs (both central and contact centres) and claims volumes.

Direct costs are further analysed by function. This enables informed comparisons to be made of the processing cost per weighted caseload (weighted in line with the DWP subsidy formula) and caseload per FTE.

Data is collected in the following areas:

  • New claims and change events.
  • Discretionary housing payment.  
  • Local Housing Allowance.
  • Appeals.
  • Overpayments.
  • Fraud.
  • Social fund.
  • Customer contact.

What do you get?

Join and you'll benefit from:

  • Clearly defined and well-presented questionnaires.
  • Helpline and email service.
  • Detailed comparative reports.
  • Club database, interactive report, collated text questions.
  • Access to review meetings.

Complete the 2017 membership form

Find out more


Benefits Example Questionnaire 2016

PDF 348 KB

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Benefits Example Report 2016

PDF 493 KB

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