Benefits administration

This benchmarking club aims to collect processing costs (both central and contact centres) and claims volumes. Direct costs are further analysed by function. This enables informed comparisons to be made of the processing cost per weighted caseload (weighted in line with the DWP subsidy formula) and caseload per FTE.

Data is collected in the following areas:

  • new Claims & Change events
  • Discretionary Housing Payment  
  • Local Housing Allowance
  • appeals
  • overpayments
  • fraud
  • social fund
  • customer contact

What do you get?

Join and you'll benefit from:

  • clearly defined and well-presented questionnaires
  • helpline and e-mail service
  • detailed comparative reports
  • club database, interactive report, collated text questions
  • access to review meetings

Complete the 2016 membership form

Find out more


Benefits Example Questionnaire 2015

PDF 813 KB

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Benefits Example Report 2015

PDF 392 KB

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