Council tax

The council tax benchmarking club collects processing costs (both central and contact centres) and workload volumes. This enables informed comparisons to be made of the average collection cost per banded dwelling and dwellings per FTE.

Data is collected in the following areas:

  • collection rates
  • rebates and discounts
  • inspections
  • reviews
  • billing
  • methods of payment
  • recovery and enforcement
  • customer contact

Members can also compare their in-year collection rates in October.

What do you get?

Join and you'll benefit from:

  • clearly defined and well-presented questionnaires
  • helpline and email service
  • detailed comparative reports
  • club database, interactive report, collated text questions
  • access to review meetings.

Complete the 2017 membership form

Find out more

Council Tax Example Questionnaire 2016

PDF 351 KB

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Council Tax Example Report 2016

PDF 694 KB

Download now