In the debtors benchmarking club, we collect the transactional volumes and processing costs (wherever they occur in the organisation) for all methods of invoicing and collection of the organisation’s debts (excluding Council Tax, NDR and benefits overpayment recovery where handled outside of the debtors function).

This is further analysed by:

  • type of debt eg. residential care, sundry debtors etc
  • collection performance
  • aged debt, and
  • methods of payment accepted.

This enables informed comparisons to be made of the processing cost per invoice and the overall cost to an organisation of its debtor function and highlights differences of approach.

What do you get?

Join and you'll benefit from:

  • clearly defined and well-presented questionnaires
  • helpline and e-mail service
  • detailed comparative reports
  • club database, interactive report, collated text questions
  • access to review meetings.

Complete the 2017 membership form

Find out more

Debtors Example Questionnaire 2016

PDF 944 KB

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Debtors Example Report 2016

PDF 1191 KB

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