Non-domestic rates (NDR)

This benchmarking club collects processing costs (both central and contact centres) and workload volumes. This enables informed comparisons to be made of the average collection cost per hereditament and hereditaments per FTE.

Data is collected in the following areas:

  • Collection Rates
  • Reliefs
  • Inspections
  • BIDS
  • Reviews
  • Billing
  • Methods of Payment
  • Recovery & Enforcement
  • Customer Contact

Members can also compare their in-year collection rates in October.

What do you get?

Join and you'll benefit from:

  • clearly defined and well-presented questionnaires
  • helpline and e-mail service
  • detailed comparative reports
  • club database, interactive report, collated text questions
  • access to review meetings.

Complete the 2017 membership form

Find out more

NDR Example Questionnaire 2016

PDF 364 KB

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NDR Example Report 2016

PDF 654 KB

Download now