This benchmarking club collects processing costs (both central and contact centres) and workload volumes. This enables informed comparisons to be made of the average collection cost per hereditament and hereditaments per FTE.
Data is collected in the following areas:
Members can also compare their in-year collection rates in October.
Join and you'll benefit from:
Complete the 2017 membership form
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Full club access - National reports - Exec summaries - Improved reporting, visualisations and review meetings - On-line access to outputs - Qualitative reports - Streamlined questionnaires
Full features list
CIPFA Benchmarking team
T: 020 7543 5600