Non-domestic rates (NDR)

This benchmarking club collects processing costs (both central and contact centres) and workload volumes. This enables informed comparisons to be made of the average collection cost per hereditament and hereditaments per FTE.

Data is collected in the following areas:

  • Collection Rates
  • Reliefs
  • Inspections
  • BIDS
  • Reviews
  • Billing
  • Methods of Payment
  • Recovery & Enforcement
  • Customer Contact
Members can also compare their in-year collection rates in October.

What do you get?

Join and you'll benefit from:

  • clearly defined and well-presented questionnaires
  • helpline and e-mail service
  • detailed comparative reports
  • club database, interactive report, collated text questions
  • access to review meetings.

Complete the 2016 membership form


Find out more

NNDR Example Report 2015

PDF 695 KB

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NNDR Example Questionnaire 2015

PDF 249 KB

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