Many of us, our colleagues, family and friends are actively using Facebook, Twitter, Pinterest, LinkedIn, Instagram, Google Plus and other social media sites. We use them to communicate with others, telling and revealing so much about our private and professional lives. All often without fully appreciating what data will be harvested and how it will be used. Some of us also use these sites for selling goods and services, and conducting other forms of business.
With so much information about us so readily available in the public domain, it is unsurprising that organisations are using social media sites to investigate individuals; employees, whether consciously or not, might be breaching disciplinary codes, publishing work related information or images that might breach data protection, or simply bringing reputational harm upon an organisation.
Other obvious areas of research are in relation to benefit, insurance and compensation claims and, of course, enforcement and regulatory teams need to research people and businesses trading and conducting business through social media.
For organisations using social media sites for research and investigative purposes, it is vital that they do so lawfully and with an awareness of the tools available to support their work. Below are six considerations that organisations should take into account when using social media for investigative and research purposes.
The CIPFA Counter Fraud Centre is hosting a series of workshops exploring how to lawfully use and gather the information held within social media channels. Each workshop carries 6 CPD points. Click the dates below to find out more and book your place.