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This benchmarking case study has kindly been supplied by Catherine Jobling at Wealden District Council. It looks in detail at the issue of rent arrears, and takes a radical departure from traditional benchmarking methodologies, by adopting a more commercial benchmarking methodology. As such the outcomes from her research evidence how important it is to not only understand where an organisation’s performance lies in relation to others, but addresses the complex issue of how it can learn from others to improve this performance.
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