CIPFA has created this privacy statement in order to demonstrate our firm commitment to privacy.

Privacy Policy

CIPFA has created this privacy statement in order to demonstrate our firm commitment to privacy.

The following discloses our information gathering and dissemination practices for the CIPFA Group and

The statement outlines the ways in which we collect information from you, and what we may use it for.


This policy sets out how personal data that we collect from you, or that you supply directly to us will be used by us. We will maintain the confidentiality of your data by adhering to this policy and the extent required by English law, including the data protection act 1998.

Information we collect about you

We collect information about you when you:

  • visit the Website, and other sites accessible from the website
  • register and purchase products and services
  • take part in promotions, competitions, customer surveys and questionnaires.
  • contact us e.g. in writing, call customer services.

We may supplement the information we collect about you with information we receive from other sources. This allows us to assess the accuracy of the information we hold about you in order to send you relevant information about our products and services.

How your personal data is used

Collecting your personal information helps CIPFA to better understand what you need from us. We use your information to:

  • manage and improve our website
  • personalise our services to you
  • administer and operate your MY CIPFA account
  • tell you about important changes to the Website, your account and our products and services
  • understand your behaviour to develop and improve our products and services
  • manage promotions, competitions, customer surveys and marketing research questionnaires
  • check and verify your identity, and prevent or detect crime.

Data protection

This privacy statement demonstrates CIPFAs commitment to the principles of the Data Protection Act 1998.

You can obtain a full copy of our data protection policy by contacting

CIPFA only collects personal information about you (for example your name, address, telephone number, email address) when you specifically provide us with such information on a voluntary basis, for example when purchasing or enquiring about events or publications online. Any personal information we collect via our web site will never be released or sold to any companies or individuals outside of CIPFA without your express permission or where required to do so by law.

We will not share your personal information for marketing or any other purposes without your express consent unless where required to do so by law. If you have registered your interest with CIPFA and/or any of our associated companies, and thereby given your consent, you may be contacted with relevant promotions, offers or information that you have expressed an interest in or that might be of interest to you.

All electronic mailings sent out by CIPFA provide direct links to a preference page where you can opt out of ALL electronic mailings. Our online surveys ask visitors for contact information (like their email address). We use contact data from our surveys to send the user information about our company.

Registered users may opt out of receiving electronic mailings by managing their mailing preferences via My CIPFA.

We run competitions on our site in which we ask visitors for contact information (like their email address). We use contact data from our competitions to send users information about our company.

Information Processing

Your personal information may be processed and used by any of other our offices and by members of staff. This may include offices outside of the European Economic Area (EEA). We may also share your personal information across the CIPFA Group so they can provide you with relevant products and services.

Your personal information is safe with us and will never be released to companies outside the CIPFA Group for their marketing purposes without your express consent. However, data may be processed by suppliers such as mail houses, email providers and printing companies, to enable our own marketing activities.

We may use and share anonymised information outside the CIPFA Group but this will never include your personal information.


We will not disclose your personal data to third parties without your explicit consent, unless we are required to do so by law in the UK.

Use of third party services

Some third parties may require access to your personal data where the third party provides a service to us, such as website hosting services. In this occurrence those third parties are required to sign a confidentiality agreement with us which is no less stringent than the principles outlined in this policy, and to process data exclusively in accordance with our instructions.


To provide you with relevant products and services and to enhance your experience using the website we will collect information such as IP address, email address and cookies. This information is collected to allow us to understand how you use our website to improve the web experience.

A full explanation of our cookie policy can be found here.

Subject access

You have the right to access and amend your personal data by registering and changing your details online through My CIPFA. My CIPFA also enables users to opt in and out of electronic mailings; all mailings sent via email will contain a direct link, where you can choose to opt out of all future electronic communications from CIPFA.

If you have not registered on the site you can do so on our Register page.

Hard copy mailing

To opt out of receiving hard copy mailing please send us your request in writing to:

The Database Marketing Manager
77 Mansell Street
London E1 8AN

Or email the information to: stating your preference for HARD COPY mailings.

Our online store

Our online shop uses a secure server. Any information associated with your account is strictly between you and CIPFA. We do not share your information with other companies except where you give us explicit permission to do so. We are certified by World Pay as a valid internet business. Your credit card number is encrypted before it is sent across the internet. We do not store your encrypted credit card information. This is why you will need to enter your card number every time you make an online purchase with us.

Managing Preferences

CIPFA gives you methods of disabling your information in our database as to not receive communications. You can opt out by:

Please note changes may not be effective immediately. You must clearly indicate the information that you wish to have changed or clearly indicate that you wish to have your personally identifiable information disabled in our database. We will endeavour to comply with your request as soon as reasonably possible.

Note that despite any request for removal of or change to personally identifiable information, we may need to retain certain information for record-keeping purposes, and there may also be information that will remain within our databases and other records, which will not be removed or changed. We also reserve the right, from time to time, to re-contact former users of the site for important administrative purposes

Finally, we are not responsible for informing third parties (including without limitation our third party service providers or strategic partners) with whom we have already shared your personally identifiable information of any changes requested, or responsible for removing information from the databases or records of third parties.

Contacting the website

If you have any questions about this privacy statement, the practices of this site, or your dealings with this website, you can contact:

Anna Atkinson
Head of New Media
77 Mansell Street
London E1 8AN


Changes to privacy policy

CIPFA reserves the right to make updates to the privacy policy. The latest amendment date is posted at the top of this page. Please visit regularly to keep up to date with our practices, by continuing to use the site following any changes you will be deemed to have agreed to the changes.

Updated 02/09/2014