Responding to COVID-19: insight, support and guidance
We have listened to your feedback regarding the squeeze in time and resources, and continue to develop our benchmarking reporting package.
Sample reports and questionnaires can be found by selecting the area you are interested in from a list including:
• Benefits Administration
• Council Tax
• Human Resources
• Non-domestic rates
• Pensions Administration
• Risk Management
• Treasury Management
Our benchmarking process aims to help achieve a continuous improvement cycle.
A user-friendly questionnaire is circulated to nominated contacts with detailed definitions and guidance on its completion. A telephone and email helpline is also available to answer any queries. You will typically have a six-week period in which to return data.
The returned data is subject to extensive analysis and validation to ensure that data is as accurate as possible. A draft report is then issued providing you with an opportunity to revise data if we reveal any inconsistencies before final reports are produced. As we are benchmarking each function from the point of view of your organisation, it doesn’t matter how the function is delivered, whether in-house, via shared services, contracted out or a mixture of these.
Members get two reports that will identify your specific authority in a series of easy to understand tables and graphical visualisations that collectively build up a detailed view of your service. One report will compare you to all club members and the second with your personally selected group of organisations.
Each club includes textual questions covering key areas of policy and practice that provide detailed insight into approaches taken and challenges faced, in a clear and simple to read set of documents.
CIPFA’s Read-Back Interface gives benchmarking club members unprecedented access to the raw data behind the graphs and analysis that is generated by benchmarking club reports. Select the organisation that you would like to review and the questionnaire populates itself with the relevant figures. Using this data, you can perform your own numerical and statistical analysis against those of other organisations, creating your own graphs or reports based on the raw data provided.
CIPFA’s Interactive Report allows benchmarking club members to quickly and easily reproduce many of the graphs found in the benchmarking reports. You can select which graph you want to create, highlight a specific organisation or select groups of organisations to compare. These graphs are easy to insert into PowerPoint presentations or Word documents, giving you flexibility to effectively present your data.
A full database is available for club members, including all data and member contact details.
“A very good tool for monitoring your performance.”
Shaun McVeigh Northumberland county council – Creditors benchmarking club
“I find this a useful exercise to compare against similar sized funds and to pick out areas where performance varies so that I can explore why”
Sally Fox Oxfordshire county council – Pensions benchmarking club.
Discover more details of the complete Corporate Services Benchmarking clubs