CIPFA recently held a thought-provoking ‘Transforming Services Through Data’ seminar that brought together experts who understand that data is at the heart of redesigning services.
Ray Chitty, insurance manager of the 'tri-borough council', explained how he had used CIPFA’s insurance benchmarking data to develop a baseline to set objectives and improve outcomes in the three borough shared services partnership. Tim Allen, Visiting Professor at Birbeck, London University and Visiting Fellow at Cranfield University who teaches and advises on public policy, examined the relationship between analytics and the political drivers that influence change.
A demonstration was provided by Phil Wooley from Grant Thornton of CFO Insights, an exciting new tool that provides information for councils to understand the factors that contribute towards areas of deprivation and develop a better picture of where they should invest resources for better social outcomes.
Some of the key messages coming out of the day included: