Responding to COVID-19: insight, support and guidance

Transforming Corporate Services Toolkit


The public sector is used to operating in an environment that is subject to change, as organisations look at new ways of working to drive efficiencies, be more agile and develop new skills. This toolkit is designed as a practical guide to support a transformation project.







£450.00 excl VAT

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The traditional view of public service functions like finance, HR or procurement is changing as the organisations they serve change, and approaches to delivery can take many forms including sharing services, outsourcing or reorganisation.

This toolkit is designed as a practical guide to support your service transformation. It provides you with the guidance and tools to decide what this could look like; how it can be agreed, planned and implemented, whilst at the same time, delivering the expected benefits. The toolkit contains case studies and tips, and can be used as an end-to-end ‘how to’ guide or dipped in and out of as required. It will help with change programmes of any size and is set within the context and realities in the public sector today.

Whether you are embarking on a corporate services transformation programme, are in the middle of one, or simply want to strengthen your approach, this is an ideal resource, providing guidance, process and some tried and tested tools.

The toolkit:

  • gives end-to-end guidance to support the planning, design, implementation and delivery of a corporate services transformation programme
  • equips you with a useful and flexible set of resources
  • provides practical advice and useful tools for each stage of the transformation
  • contains case studies from practitioners and experts.


This digital, online toolkit is available as both searchable HTML and a bookmarked downloadable PDF of the publication that can be shared throughout your organisation. The file includes MS Word documents as a separate resource of tools for completion, which can be modified to meet your requirements. Customers will need to register and login to CIPFA’s website to access the publication.

Details of licensing arrangements for other categories of purchaser, which includes those organisations operating shared service arrangements, are available from CIPFA’s Publications Department.  

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