Fees and Charges

Fees & Charges

Are your service charges in line with your peers'?

In tackling the downward spiral of continued cuts, local authorities are forced to consider alternative ways to generate income. Many authorities are barely scratching the surface in exploring and exploiting the many income generation powers and options available to them. Options some authorities are now finding can also bring more autonomy, independence and a reduced reliance on central government support.

Income generation through fees and charges

One of the key drivers of income generation is the discretionary fees and charges levied by local authorities. Our Fees and Charges benchmarking service will help you monitor and review the services you charge for, to recoup elements of costs associated with services provided by local authorities. 

Fees and charges are usually levied if only a small section of the community use a particular service, and can be a significant source of income for councils. Following on from our successful Income Generation Profiles and Income Generation Management Reports, the new benchmarking exercise will drill down into the discretionary charges set for key services. 

Are you applying fees and charges efficiently and effectively?

When determining the level of fees and charges, aspects such as the appropriate level of cost recovery, does this support a wider economic objective, and is there a requirement to moderate demand, will need to be considered. Only by understanding how your charges compare to those of your peers, will you be able to develop informed strategies around charging for services.

Who will be interested in this service?

This service has been specifically designed for local authority personnel responsible for informing charging policy. Whether you are a chief executive, chief financial officer, responsible for business transformation, or a service manager, Fees and Charges benchmarking will help you to: 

  • understand and compare your charges in relation to your peers
  • decide how frequently fees and charges should be reviewed
  • consider whether the payment options in place are sufficient
  • provide adequate payment enforcement mechanisms
  • make a decision on which services to charge for 
  • learn from changing practices and strategies elsewhere
  • identify where there is scope to change your charging policy and strategy.

What the Fees and Charges benchmarking service offers you

This benchmarking service is relevant for all local authorities and captures information on authority-wide strategies and significant income generation activities and projects. It will provide a rich source of ideas and good practice to be shared and implemented. The Fees and Charges benchmarking service comprehensively covers the following key services:

  • health and social care
  • children's services
  • cemeteries and crematoria
  • highways and transport
  • licensing
  • environmental health
  • leisure, culture and young people
  • neighbourhoods, housing and customer services
  • regeneration (including parking)
  • resources.

What's the next step?

To speak to an adviser, please click on the blue 'contact us' button and leave us your details. 

For more Fees and Charges benchmarking information, you can download the brochure here.


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