Council Tax Benchmarking Club

The council tax benchmarking club collects processing costs (both central and contact centres) and workload volumes. This enables informed comparisons to be made of the average collection cost per banded dwelling and dwellings per FTE.

Why benchmark?

Benchmarking is a vital tool that helps drive improvements and deliver value for money. By measuring your back office functions and comparing performance to similar organisations, you can identify where changes are needed and improve efficiency.

Data is collected in the following areas:

  • collection rates
  • rebates and discounts
  • inspections
  • reviews
  • billing
  • methods of payment
  • recovery and enforcement
  • customer contact

Members can also compare their in-year collection rates in October.


Join and you'll benefit from:

  • clearly defined and well-presented questionnaires
  • helpline and e-mail service
  • detailed comparative reports
  • club database, interactive report, collated text questions.

Other services you've looked at

Related Products

Benefits and Revenues Service

Welcome to the CIPFA Benefits and Revenues Service – delivering practical and technical advice on revenues and benefits issues.

Find out more

TISonline Guide to the Council Tax: England

This TISonline stream is a comprehensive, in-depth, practical guide to the administration of the council tax.

Find out more

TISonline Local Taxation

This TISonline information stream is an extensive guide to the administration of council tax and national non-domestic rates (NNDR).

Find out more