Non-domestic Rates Benchmarking Club

This benchmarking club collects processing costs (both central and contact centres) and workload volumes. This enables informed comparisons to be made of the average collection cost per hereditament and hereditaments per FTE.

Why benchmark?

Benchmarking is a vital tool that helps drive improvements and deliver value for money. By measuring your back office functions and comparing performance to similar organisations, you can identify where changes are needed and improve efficiency.

The process

Data is collected in the following areas:

  • collection rates
  • reliefs
  • inspections
  • bids
  • reviews
  • billing
  • methods of payment
  • recovery and enforcement
  • customer contact.

Members can also compare their in-year collection rates in October.


Join and you'll benefit from:

  • clearly defined and well-presented questionnaires
  • helpline and email service
  • detailed comparative reports
  • club database, interactive report, collated text questions.

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