Benchmarking is a vital tool that helps drive improvements and deliver value for money. By measuring your back office functions and comparing performance to similar organisations, you can identify where changes are needed and improve efficiency.
Data is collected in the following areas:
- membership analysis
- employer analysis
- change events
- quotations and charges
- tracing agencies.
This enables informed comparisons to be made of the net cost per member, payroll cost per pensioner, number of members per admin FTE and also highlights differences of approach.
Join and you'll benefit from:
- clearly defined and well-presented questionnaires
- helpline and email service
- detailed comparative reports
- club database, interactive report, collated text questions.