Responding to COVID-19: insight, support and guidance

COVID-19 OneView service

Helping local authorities identify, prioritise and protect vulnerable citizens.

Local authorities are working around the clock to determine how best to support vulnerable groups during the COVID-19 outbreak. While support systems and operational processes are being rapidly mobilised, councils also need to work out how to prioritise different levels of support for different groups. This requires not only assessing the impact on current service level requirements but also managing the impact on what this means for funding as cost and demands both rise.

The task is considerable and presents serious challenges.

As part of CIPFA's ongoing programme to deliver immediate and practical support to councils during this unprecedented crisis, we have partnered with public sector data specialist Xantura to deliver a service that can quickly identify which vulnerable groups are in most critical need of support.

The solution

In line with all relevant data protection regulations, Xantura will integrate the data you already have about vulnerable groups into one place, and then provide a multi-agency triage tool and case management system identifying those whose support needs may escalate as a result of the crisis. This may include:

  1. Residents who are most at risk of being directly affected by COVID-19 (eg elderly, or those with existing health conditions).
  2. Residents who are most at risk of being indirectly affected by COVID-19 due to isolation and social distancing restrictions (eg single pensioners living alone, school exclusion issues, and families with active early help engagement).
  3. Residents for whom there are likely to be knock-on consequences of COVID-19 in the future (eg the self-employed and low earner households affected by self-isolation, and single parents with children on free school meals).

How can this service help?

Xantura is already working with several local authorities on their COVID-19 response and delivering immediate value in shaping their response.

In partnership with one London Borough, they have identified the top 3% of adults most at medical and/or social risk as a result of COVID-19 – including an additional 29% of the 65+ population who currently have no engagement with Adult Social Care.

How does the service work?

Stage One: Local authorities provide Xantura with an initial set of data extracts from different departments via a secure data transfer process. To lessen the impact on IT, existing, standard data sets are requested and these would typically include:

  • your Operation Shield local sub-set of the circa 1.5m individuals the government and NHS believe are most at risk
  • your Revenues and Benefits data – enabling you to see information across age, employment status and current benefits received
  • your Adult Social Care data – enabling you to better understand pre-existing support services and medical conditions from both structured data and unstructured case notes
  • your Census data – including education, attendance and exclusion enabling a better understanding of wider vulnerability.

Stage Two: Xantura run this data against an expanding set of pre-defined risk factors related to the virus and associated sanctions and provide you with a report that prioritises all households by number of risk factors and enables you to filter by each individual risk factor.

Stage Three: This report is delivered to you through a secure, online case management system that enables you to easily analyse the output, and support your staff with what further information they should gather when they contact households and individuals.

Stage Four: The case management system also enables your staff to input additional information and select what action they have taken with that household to create a robust audit trail of actions.

Stage Five: In addition to the case management system, Xantura will provide you with a full suite of standard reports and dashboards that provide high level summaries by demographic, risk factor and geography.

How long does it take?

There is a standard shortform agreement and IG Toolkit to define data sharing protocols which have been used with our current clients. Once these are in place and you have shared your data extracts, Xantura will deliver their analysis and access to the case management systems within five working days.

What about information governance?

Information governance is central to the COVID-19 OneView service. Xantura have spent ten years working with local authorities, and organisations like the Information Commissioners Office and The Centre for Data Ethics and Innovation to ensure that their information governance processes are robust, trusted and market leading. Further detailed information on how they manage this can be provided on request.

How much does it cost?

The COVID-19 OneView service costs £15,000 +VAT.

Additional support is available

Building on the data and insights provided by the COVID-19 OneView service, CIPFA can assist you in understanding and forecasting the demand for your services in the short and medium term, to better understand the financial impact of the crisis.

If you wish to further improve your knowledge of vulnerable households and individuals, Xantura are also able to extend their data services to enable you to build out a comprehensive long term solution across multiple different service areas.

Contact us

To arrange a call to learn more, please contact: John.O'Halloran@cipfa.org


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