Responding to COVID-19: insight, support and guidance

Customer Services

Customer services is here to answer your questions and listen to your feedback about our products and services, so that we can improve your customer experience.

Our Approach to Customer Complaint Resolution

At CIPFA, we aim to give our customers the best experience possible. But if you feel we've fallen short of this, please let us know.

We'll work with you to put things right and we'll always try to use your feedback to improve things where we can.

We encourage customer feedback and you can contact us as outlined below.

What to do if you're not satisfied with our service

If you're unhappy with any of CIPFA's services, please let us know as soon as you can.

We'll do our best to put things right. We'll also use your feedback to improve our services where we can.

Contact us

Email us – at

Online - chat now with an agent on or via our Facebook page

Phone – call us on +44 (0)207 543 5600 Monday to Friday, 08.30 – 17.30 GMT

If you would prefer to send us a letter, you can write to us at:

Customer Service
Suite A2, The Quadrant, Sealand Road 

What happens next?

  • Your complaint will be acknowledged within 2 UK working days of receipt.
  • We are fully committed to addressing all complaints, fully and fairly, and in a reasonable timeframe.
  • We aim to resolve all complaints within 15 UK working days. However, for more complex complaints this may take longer, but we will keep you informed of progress.