Social Value: Defining, Delivering, Reporting


Social value is an important element of initiatives aimed at reshaping public service delivery. This publication looks at social value based approaches, their features and their application.







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There is a noticeable increase in the use of social value in commissioning frameworks and guidelines as well as a wide range of tools aimed at measuring and reporting social value.

This publication covers:

  • the legislation and guidance and how this links with other legislation and guidance on value
  • the range of definitions of social value
  • how it relates to outcomes and social impact commissioning
  • examples of how social value is being interpreted and applied, and
  • approaches to measuring and reporting on social value.

Examples are included in the text, together with a resources chapter that sets out a number of tools and frameworks available to organisations. There is also a useful glossary.

The guide will be useful for people working with or in organisations delivering public services, including:

  • managers and officers interested in social value approaches to service delivery
  • those tasked with measuring and reporting on social value
  • managers and officers involved in commissioning services, and
  • others looking to apply social value to developing new service delivery models.

This guidance is available in hard copy and online.

The digital, online version is available as both searchable HTML and a bookmarked downloadable PDF of the publication that can be shared throughout your organisation.

Customers will need to register and login to CIPFA’s website to access the publication.

Details of licensing arrangements for other categories of purchaser, which includes those organisations operating shared service arrangements, are available from CIPFA’s Publications Department

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