Responding to COVID-19: insight, support and guidance

Alternative service delivery models: transforming organisations in local government



This Insight sets out the key considerations for local government in ‘transforming’ service delivery. It focuses on the decisions around which services are most appropriate for your organisation and the positives and negatives of different delivery vehicles.




Jan 2016




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The current emphasis on ‘delivering differently’ is largely, although not exclusively, driven by fiscal constraints. The case for delivering differently to deliver better is stronger than ever. 

However, there is not a standardised package that authorities can apply and find an all-encompassing panacea for financial and performance sustainability. The characteristics of each authority need to be critically analysed to assess which is the optimal direction of travel for them. Delivering differently, whether in partnership, or through setting up a wholly owned separate entity, is not a quick fix for the authority’s budget or service issues, nor is it likely to be plain sailing throughout the process. 

In these times of reduced funding and greater demand on services, the question ‘shall we deliver differently?’ appears to be replaced by the fact of ‘can we afford to not deliver differently?’