Network events and training - terms and conditions of booking

1 Terms and conditions

These additional terms and conditions must be read with the website terms and conditions and the general terms and conditions of sale available on our website. By using our website you confirm that you have read, understood and agree to the relevant terms and conditions. If you do not agree to all the relevant terms and conditions in their entirety, you must not use our website or order any product or service through the website.

2 Terms and conditions of booking

2.1 Cancellations

Cancellations must be emailed to

When a written or emailed cancellation is received more than 14 days before the event, and a fee has been paid, a full refund or credit will be offered. If a pre-paid place has been taken this will be credited back to your subscription.

Where a cancellation is received less than 14 days before the event, all fees/places will apply. We may, at the organiser's discretion, offer credit against attendance at a future event once the full fee is paid. We reserve the right to charge a £50 administration fee.

We will gladly accept a substitute at any stage.

Where CIPFA is forced to cancel or postpone an event the liability of CIPFA shall be limited to a refund of fees paid or places used. CIPFA is not liable for any subsequent loss. Should CIPFA need to cancel or postpone an event for any reason, as much notice as possible will be given and an alternative date may be offered. If the alternative date is unacceptable to you, any delegate fees or pre-paid places taken will be refunded. All fees paid and places taken are inclusive of material, lunch and refreshments.

2.2 Payment

VAT is excluded in the fees quoted. Please note overnight accommodation is not included in the fee; neither can we book accommodation for delegates with the exception of residential conferences.

Cheques should be made payable to CIPFA Business Limited. Alternatively, invoices will be sent to you upon completion of the booking.
Nominated Contacts for CIPFA Pre-pay Events Only.

2.3 Contact

For liaison purposes, each subscribing organisation must nominate a main contact who will be responsible for receiving and distributing membership information and materials, as well as managing the use of the allocated delegate places. If you subscribe to this network and wish to use some of your prepaid delegate places, please ensure that the nominated main contact for your subscription is aware that you are booking onto this event. Any person within the subscribing authority can book onto an event and CIPFA is not responsible for controlling the allocation of your organisation's delegate places.

2.4 Event Management

Whilst the programme is correct at the time of going to press, CIPFA reserves the right to change the details of the event without notice. Alterations may be beyond our control.

The views expressed by the speakers are their own and CIPFA disclaim any liability for advice provided to delegates.

At certain events photographs and recordings may be taken for promotional purposes.

We use data processors who are third parties who provide elements of services for us. We have contracts in place with our data processors. This means that they cannot do anything with your personal information unless we have instructed them to do it. They will not share your personal information with any organisation apart from us. They will hold it securely and retain it for the period we instruct.

If you register for an event that is sponsored by one of our third party contractors, we may share limited professional personal information (name, job title, and work contact details) so you can receive relevant information from the sponsor prior to, or following the event. By signing up to the event you are opting in to having the limited information passed on to our sponsor.

At all times, we approach the transmission of personal data with data protection by design and default. As of Brexit 2021, any third party outside of the UK/EEA will have the appropriate Standard Contractual Clause In place to keep in line with ICO guidance.

If you have any questions regarding this booking, please contact the CIPFA bookings team (Tel: +44 (0)20 7543 5600, Email:

Please allow 10 working days for confirmation of this booking to be sent to you. Please note: we do not accept bookings over the telephone.

3 Network Subscriptions - Terms and Conditions

3.1 Service provision

The service will be provided by CIPFA Business Services Ltd.

3.2 Subscription

Information regarding the general subscription administration can be found in the CIPFA Networks Guidance Notes.

3.3 Exclusions

The subscription does not include: a) Implementation of advice given b) Consultancy and Training.

3.4 Nominated contacts

For liaison purposes, each subscribing organisation must nominate a main contact who will be responsible for receiving and distributing subscription information and materials, as well as managing the use of the allocated delegate places. Any person within the subscribing authority can book onto an event and CIPFA Business Services are not responsible for controlling the allocation of your organisations delegate places.

3.5 Membership period

The service subscription year starts on April 1 and runs until March 31 and Subscription fees and benefits are based upon the length of the subscription period. The Subscription period is continuous from one subscription year to the next unless a written cancellation is received (see 'Cancellation', below).

3.6 Membership fees

Fees and subscription charges are correct at time of print and will be subject to an annual review. Subscription fees and benefits are based upon the length of the subscription period. All fees and charges are stated as exclusive of VAT at the standard rate.

3.7 Delegate places

Delegate places purchased as part of this subscription are non-transferable to other CIPFA Networks, or special fee-paying events put on by this or any of the other CIPFA Network, unless otherwise stated. Places cannot be carried forward from one consecutive subscription period to another. Subscription levels cannot be increased or lowered after the new subscription period has started. The level of subscription can only be changed during the renewal process before the start of the new subscription date. Should you exhaust your allocation of delegate places before the end of the subscription period and wish to attend further events (within the same subscription period), you may purchase the required number of extra places at a discounted rate.

3.8 Cancellation

A subscriber may cancel subscription by giving one month's notice in writing before the next subscription start date and subscription fees are non-returnable. If CIPFA Networks do not receive details of the intention to cancel a subscription, at least one month before the date of the next start date, the subscription will automatically be renewed and the subscribing organisation will be liable for the full subscription fee for the new period.

Notice of intention to cancel subscription can be sent to: Subscriptions Manager, CIPFA Business Services Ltd, 77 Mansell Street, London E1 8AN.

3.9 Quality Assurance

CIPFA Business Services Ltd pride itself on the quality of the service they provide. Subscribers will be able to address their enquiries on any aspect of the service to:

Head of Customer Service
77 Mansell Street
E1 8AN

CIPFA Business Services Ltd is a company wholly owned by CIPFA.

3.10 VAT

CIPFA Business Services Ltd will issue a receipted VAT invoice/receipt.

3.11 Copyright

All information provided is the copyright of CIPFA unless otherwise stated.

3.12 Service entitlement

Unless otherwise stated, the subscription will provide full multi user access to the chosen level of service. Where the subscription is held by an employing organisation, any current member of its staff may access the subscription having initially registered through the organisation's email facility. Sub-contractors and associates may access the subscription whilst conducting work for the employing organisation. Whilst every effort will be made, CIPFA cannot guarantee that the website and any associated services will remain uninterrupted or be error free.

3.13 Liability

Although every effort is made to ensure the accuracy of information provided, it may contain errors for which CIPFA cannot be responsible. No responsibility for loss occasioned to any persons acting or refraining from action as a result of any material in this Service can be accepted by CIPFA.

3.14 Payment methods

Your next subscription renewal invoice will be issued upon commencement of the new subscription period.

3.15 Payment terms

In the event that this invoice remains unpaid beyond 30 days, CIPFA Business Services Ltd reserve the right to charge interest on the outstanding balance at the UK clearing bank base lending rate, to accrue daily. Invoices should be paid in full.

3.16 Payment methods

We accept the following methods of payment:

  • Credit/Debit card: We accept payment by Visa, Mastercard, Switch or LA Procurement card. If you wish to pay by credit or procurement card you may incur a surcharge of 2% commission against all transactions. (We will notify you of any charge made against your card before authorisation.) Debit cards do not incur a charge.
  • Cheques and postal orders should be made payable to CIPFA Business Services Ltd. All cheques and remittances to be sent to CIPFA Business Services Ltd, Finance Dept, 77 Mansell Street, London E1 8AN.
  • BACS: please quote invoice reference number on remittance advice. Please make payment to:
    Account number: 01095849
    Sort code: 30-92-32
    Account name: CIPFA Business Services Ltd
    Bank details: Lloyds TSB PLC, Covent Garden Branch, London, United Kingdom

Receipts: a receipt will only be issued upon request.

4 CIPFA Networks subscription guidance notes

4.1 Event places

The level at which you join or renew subscription (eg four places), means that over a 12-month period, you have that number of delegate places to use, in any way you choose, to attend any event of the Network or Forum you are a member of (there may be occasional exceptions). Delegate places purchased as part of the subscription are non-transferable and the subscription level may not be increased or lowered after the new subscription period has started. It is entirely the members' choice how 'free-places' are used. By allowing our members to use places flexibly, we hope they will obtain maximum benefit from their selected allocation. In practice, this means it is possible to send four people to a single event, exhausting the allocation in one go, or perhaps send one person (not necessarily the same person each time) to four different events throughout the course of the subscription period, using up all the places that way. CIPFA Business Services Ltd are not responsible for controlling the allocation of your organisation's delegate places, unless requested in writing to CIPFA Business Services Ltd, by the main contact at the subscribing organisation.

The higher the level of subscription purchased, the greater the discount to you on the unit price per delegate place. The subscription price charged includes a base element for 'non-event deliverables' ie the additional services available to Members only, not relating to services/materials provided via events.

Should you wish to determine how many places you have remaining on your subscription, please contact us or go to the website and check in MYCIPFA organisation subscriptions.

Non-members are invited to attend events and will be charged at the advertised day delegate rate for that particular event. Although this may reduce initial cost outlay, it does limit the access to the wider range of benefits that a subscription ultimately provides.

4.2 Year one membership

Subscription is for a fixed 12-month period and the rates quoted on the relevant Subscription Form (for new subscriptions) are for this 12-month period. If joining at a later point during the subscription period, an appropriate adjustment will be made to the subscription rate (including delegate places) depending on the date your Subscription Form is received.

A 'Welcome Letter' (usually sent via email) containing full service subscription details will be dispatched to the main contact upon commencement of subscription. The subscription invoice will be issued at the time of joining.

4.3 Website access

Any person may register their details at However, once registered, only individuals whose organisation is a Member of a particular CIPFA Network, may access the 'Member only' web-pages of that relevant service(s) and will receive subscription communications including notification of upcoming Network events and the Network newsletter. The user may at any time choose to unsubscribe from the network communications. To register, simply click 'Login/Register' and follow the instructions (you will be required to submit brief contact details). The individual will then automatically be e-mailed a password with which to access the website – if required, this may be changed by the user, to one that is more easily remembered.

5 Contact us

For further information on any subscription service, events programme, or delegate places, please contact a member of the subscriptions team: