Why can't I log in?
There could be many reasons but the most probable is you have simply forgotten your password, are trying the wrong one or are entering it incorrectly. Some other things to think about include:
- Does your username or password contain a mixture of upper and lower case letters? It should be entered exactly
- Are cookies enabled on your browser
I don't know my Moodle username/password
Your Moodle username/password is the same as your CIPFA website username/password (i.e. what you use to log into CIPFA).
How do I change my Moodle password
Your Moodle password is always the same as your CIPFA password. So, if you want to change it on Moodle, you'll have to change it on the CIPFA website. You can do this in My CIPFA.
How do I gain access to a course?
Click Courses in the navigation bar at the top, then in the My Modules tab you should see your purchased courses.
What software is required to use Moodle?
We recommend that you use one of the following Internet Browsers (minimum version indicated):
Some courses may also require you to use the following players or browser players.
How do I see all my courses?
If they are not displayed in the My Modules tab, you can click on the burger menu (three horizontal lines) on the top left of your screen, then choose My courses from the menu.
How can I stop all of these e-mails?
E-mails are an essential part of the way Moodle works. They are used to keep you up to date with what is going on. If you wish to reduce the amount of emails you get you could:
- Edit your profile and change your e-mail settings to digest
- Unsubscribe from non-essential forums (although they are there for a reason!)
- Disable your e-mail address in your profile although this is not recommended and may go against in house rules
How do I enrol on a Moodle course?
You do not enrol yourself on a course, we automatically enrol you once you have purchased the course.
How do I unenrol from a Moodle course?
You will not be able to unenrol yourself from a course, we would do that for you.
How should I behave in a forum?
Forums are useful places for receiving information, discussing topics with peers and for asking questions relating to your course. As with any form of communication, written, spoken or otherwise, it is important that you show respect to those you are conversing with. Also remember that it is more difficult to 'take something back' in written communication. Contributions are in the public domain and 'committed to posterity'. Moodle forum posts will not be made available outside the institution however. So you should not flinch from being honest, controversial and passionate, but keep your comments on topic and avoid making personal remarks.
For how long after I leave my organisation can I continue access to my Moodle courses?
This is immediate, once you leave your organisation you will lose access to the courses.