our clients

CIPFA Research has established excellent working relationships with our clients over the years.

Client testimonials

Many of our clients return to us year on year, and express consistent satisfaction with our services and support, as the following testimonials illustrate:

  • “Your organisation is very efficient - always very approachable and helpful with any questions I ask.” (Dorset County Council Library Service)
  • “Glasgow Libraries have always received an excellent support service from the CIPFA Research team in relation to the CIPFA PLUS survey we have carried out annually since 2003. The team are very quick to respond to any queries or problems we have encountered over the years and their assistance and advice has been invaluable in ensuring Glasgow Libraries gets the best quality research results possible.” (Glasgow Libraries)
  • “The level of support provided was- as always - excellent. Thank you!” (Southwark Libraries)

Client organisations

Our clients include:

  • local authorities: for example, leisure, education, planning, housing, social care, corporate and waste departments
  • central government departments: for example DCLG, DWP, DCMS, DfE, DEFRA, DoH, Cabinet Office, and the Home Office
  • non-departmental public bodies: for example the Arts Council, Forestry Commission, Health and Safety Executive
  • National Audit Office
  • housing associations
  • schools
  • strategic health authorities
  • academies
  • universities
  • third / not-for-profit organisations
  • police
  • fire & rescue organisations.

Client sectors

The Research team has undertaken projects for clients in the following sectors:

  • central government
  • health
  • education
  • planning
  • one stop shops / customer contact centres
  • third sector / not-for-profit
  • cultural
  • media
  • police, and
  • housing.

Webchat is available Monday to Friday, 09:00 - 17:00 (excluding UK bank holidays).