learning and development

An Overview of Alternative Service Delivery Models

A one-day training course delivered by subject matter experts, at your location.

How to book

Contact us on E: InHouseTraining@cipfa.org or T: 020 7543 5600.

About the programme

Public services do not have to be delivered in traditional ways. In fact, there are a wide range of delivery models, each with their own advantages and disadvantages which can be used to achieve public purposes.

This one-day training course is designed to give you an introduction to and practical understanding of the alternative service delivery models available and how to choose between them.

It covers the drivers for change, legal frameworks, how to establish the models and the associated accounting and management issues.

Who is it for?

The course is ideal for managers, decision-makers and their professional advisers who are exploring the options available to create more effective, efficient, competitive and sustainable services.

Format and duration

The course includes facilitated group discussions and exercises using case studies and examples.

The day normally begins at 09:30 and ends at 16:00 with breaks for lunch and refreshments. This can be adjusted, depending on your needs.

Extend your learning

If you are interested in developing your knowledge further, have a look at our Better Business Cases Foundation and Practitioner qualifications and Commercial Mini-MBA programme.

Outline content

Below is the typical course outline, which can be tailored to meet your and your team’s needs.

Setting the scene and understanding the current climate

  • Why alternative service delivery models are important in the current climate.
  • Recent examples, developments in practice and local pressures to change.

Understanding the powers to trade and charge

  • How to decide on the functions and the form that alternative arrangements can take.
  • The factors involved in deciding which services and delivery options are the most appropriate – which services are ‘ripe’ for transformation and how do you decide the ‘best fit’ model?
  • How different models are structured and the relevant vehicles.
  • The operational and financial aspects of different models, their advantages and disadvantages and governance, regulations, procurement (including Teckal) and finance considerations.

Delivering services differently - what does this mean?

  • The practicalities of establishing the model and the vehicle., including the transfer of assets and liabilities (i.e. TUPE, pensions, fixed assets), setting up financial processes, cash management and tax considerations.
  • A brief introduction into the accounting, reporting and registering requirements for different models.
  • The importance of a robust business case, cost benefit analysis and establishing credible baselines.
  • Commissioning for results.
  • What social impact bonds and payment by results have to offer.

The skills needed to 'deliver differently'

  • Overview of the role of the finance function and the skills needed to be an effective ‘business partner’.
  • The commercial skills needed for trading entities.

CPD hours

This course carries seven CPD hours.

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