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CIPFA Social Care Benchmarking Service 2020 - terms and conditions

1. Commencement and term

Club membership is provided on an annual subscription basis; the subscription period starts on 7 September each year. Payment for the subscription will be due on presentation of a valid invoice.

Membership may be available at CIPFA's discretion for organisations wanting to join after the deadline for the return of club data and this may be subject to a price surcharge.

2. Subscription fees and renewal

The annual subscription will be automatically renewed for each club on 7 September each year unless prior notification of cancellation or change of membership is received in accordance with section 3 below.

You will receive notification of your subscription renewal by email at least four weeks before the renewal date.

3. Cancellation

Should you wish to cancel or amend your subscription renewal, CIPFA must receive notice of your cancellation or amendments by e-mail by 4 September A member may cancel the subscription mid-term but fees are not returnable. All cancellations should be addressed to E:

4. Subscription fees

Subscription fees will be subject to an annual price review. All fees and charges as stated are exclusive of VAT.  VAT at standard rate will be added to the stated fee when the invoice is raised.

5. The Service

Membership of the Benchmarking Clubs that are subscribed to.

6. The Product

  • Benchmarking questionnaires.
  • Draft reports comparing performance with other members
  • Final reports comparing performance with other members
  • Final report comparing performance with self-selected members
  • Club database*
  • Interactive report tool enabling further analysis
  • Club scrapbook (where applicable)*
  • Review meeting to discuss outcomes
  • A responsive helpline and contact service.

* Not applicable for ASC-FR Profiles, Public Health, and Section 251.

7. Late data

Data received after the deadline for the return of club data will be processed at CIPFA’s discretion and may be subject to a surcharge.

Where data is so late that the other club members have not been able to benefit from it, the only report issued will be the comparison against all members (or by tier where relevant). The identities of the other members returning data will not be revealed, and the club database, interactive report tool and club scrapbook will be withheld.

Partial supply of data may also result in a reduced service.

Club output will not be available if you do not contribute valid data.

8. Data confidentiality

By joining the club, members will be deemed to have authorised CIPFA to make their data available to other club members. 

Club members should not divulge data about other club members to anyone but immediate colleagues. Under no circumstances should data be passed on to third parties.

CIPFA reserves the right to use data from this exercise to inform other work and data may be made available to third parties on an anonymised basis. However, an individual organisation's data will not be publicly identified without prior permission.

9. General Data Protection Regulation (GDPR)

Providing CIPFA with your information indicates that you agree to us processing your personal information for relevant targeted communications to you promoting our services. You may change your communication preferences by requesting this at at any time. To view our Privacy Policy and Terms and Conditions go to and

10. Club contact 

Each subscriber should designate a contact for each club, who must be an employee of the organisation. Communications about the club and reports and other material produced for the club will only be sent to this contact.

Where the area being benchmarked is outsourced, or is part of a partnership arrangement, under no circumstances should data that names, or can be used to identify, other members be made available to employees of the contractor or partnership.